3 Simple Steps to Handling Negative Comments and Reviews

I had the pleasure of speaking with Model Retailer magazine recently about how to handle negative comments and reviews online.  Here is a little snippet…

Reputation-RestorationThe internet often brings out the worst in folks.  “People are nastier through email and online than on the phone,” says Amanda Johns Vaden, Senior Partner of Southwestern Consulting. “It’s much easier to be aggressive online.”

Given the power of word-of-mouth marketing this can pose a problem…

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