I recently had the honor of being a guest on Rory Vaden’s Daily Discipline Podcast where I talked about why and how to exceed customer expectations.
Here is an excerpt:
Amanda Johns Vaden is a Senior Partner at Southwestern Consulting™, which is an international, multi-million dollar sales consulting organization that focuses on creating systems to increase performance. Amanda is also a million dollar annual producer personally and she has worked with over 400 different sales teams nationwide. Her specific consulting and speaking clients include some of today’s leading companies such as Mass Mutual, DIRECTV, Verizon Cellular Sales, and Bridgestone Retail Operations. In addition to being an executive coach and consultant she is also the author of the online training course And Then Some: The Art of Exceeding Expectations.